Frequently Asked Questions

Everything you need to know about your next KAVU adventure.

Where does KAVU Europe ship to?

We currently ship to most countries within the European Union and the United Kingdom. Delivery times typically range from 3 to 7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return shipping label.

How do I care for my Rope Bag?

To maintain the longevity of your Rope Bag, we recommend spot cleaning with cold water and mild detergent. Avoid machine washing or tumble drying to preserve the fabric integrity and hardware.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Ideal for a seamless checkout experience.

Are KAVU products covered by a warranty?

Yes, all KAVU products are covered by a limited warranty against manufacturing defects in materials and workmanship for one year from the date of purchase.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.